After Teresa got off work Thursday she noticed that low pressure light was on. I called Matt at Strutdaddys as it was after 5:30. He said he would wait for her and check it out as they were closed. Found out tire nearly flat with a puncture. Tires we had bought from Strutdaddys were under warranty. Matt put Teresa in their loaner car to go home and work the next day. On Friday he had new replacement tire installed and was ready to pickup. That's above and beyond what I've learned to expect f... Read More
I get fast and helpful service everytime I go. They also check the car out to see if there is anything that needs work in the near future. Keep up the good work
I have waited to write this review for about 6 months. I just picked up another one of my vehicles and had yet another outstanding customer experience. Every vehicle I have taken to the Strut Daddy's team has been repaired correctly, with no pressure recommendations. Exceptional experience with the team-members I was in contact with left me with a feeling of confidence to recommend this shop to others.
I was very pleased with the service done on my car as well as the follow up to make sure that I was happy with the work. I appreciate the wonderful job that Chris did with getting my appointment setup and working with me when I was there in person. I would definitely recommend bringing a vehicle to this shop! It would be great if you guys opened a shop in the Wake Forest or Raleigh area 😊
My experience with Strut Daddy’s Complete Car Care far exceeded any experience I have had at previous auto shops. They are truly the complete package! They go above and beyond to provide customized care from the moment you arrive, to the moment you drive away. I highly recommend this establishment and will continue to use them for all my auto care needs in the future.
I had a very positive experience with the management and staff at Strut Daddy's. I received an immediate response for the next day appointment I made online. The wait time for an assessment of the brakes on my SUV was minimal. A thorough explanation of the problem and was presented to me with options for the repair. An added bonus was the use of a loaner vehicle while the repair was being made. I highly recommend Strut Daddy's and will seek their services again.
This is the best experience I have had with car maintenance. They told me what issues I had and asked how I would like to take care of them. I didn't feel forced or pressured to do anything. The staff here are top notch very polite and helpful. Pricing is not bad for the quality of work and customer service rendered
StrutDaddy’s founder, Matt Lofton, has deep roots in the automotive industry. From tinkering with cars as a teenager to being a driver and then owning his own race team, Matt has over 15 years experience in the aftermarket autoparts industry. Combining his loves of all things automotive and helping people, Matt opened StrutDaddy’s Complete Car Care in 2015. Matt’s experience running his race shop made him see the auto mechanic industry from a different perspective.
First and foremost, Matt saw the necessity in continuing education. Both technology and mechanics of vehicles change almost daily and one has to stay well-educated to provide the best diagnostics and service. Also, he understands that a well-trained mechanic can easily explain why services are necessary to a customer, making them more confident in their service decision and helps provide an overall better customer experience. StrutDaddy’s goal is to provide the everyday driver with superior service, which is why we have the most advanced technology. It is also why our ASE-certified technicians undergo ongoing monthly training.
Cleanliness is also a priority at StrutDaddy’s. A clean, stocked lobby lets our customers know that we care about their experience. StrutDaddy’s offers comfortable chairs, cable TV, complimentary drinks and a snack bar and free Wi-Fi to make waiting as pain-free as possible. Cleanliness extends further to the garage to better serve the customer. Matt learned that the more organized and clean a shop is, the easier it is for mechanics to find the proper parts, tools, and anything else necessary to perform the job seamlessly. When garage floors are cleaned between jobs, we can quickly determine fluid leaks and other maintenance issues that would otherwise go undiagnosed. When trash is disposed of and parts and tools are inventoried, there is minimal time loss from the time the car is pulled into the bay until the keys are back in the customer’s hand, getting you back on the road and back to your life!
We also welcome an open dialogue between our shop and the customer. Our mechanics and service writers are glad to answer any questions; we will also provide pictures or even walk you through the garage to see exactly what’s needs repair with your vehicle. We communicate via phone, text, or email if you are not immediately available in the waiting area. Why not be comfortable and confident while enjoying a hassle-free approach to your vehicle maintenance? At our shop, you will be! We like to hear what you thin! In fact, one of the favorite parts of each day is popping online to read the reviews from clients whose expectations were exceeded and clients who were shocked by the personalized service they received.
We have created an atmosphere of quality and care in which everyone feels safe bringing in their vehicles for service and repairs, even if you’re not a “car guy or girl.” From the moment you walk into our shop, you will see and feel the difference. Our luxurious lobby includes padded leather chairs, cable TV, free Wi-Fi, free snack bar, complimentary beverages, and separate men and women’s bathrooms that are always pristine. Our service-first approach has allowed our 2-bay shop in a local manufacturing warehouse to quickly grow into a custom-renovated, 8 bay standalone facility with 7 full-time employees. Why did we choose the name StrutDaddy’s? Matt was fortunate to be sponsored by Strutmasters.com during his racing career. One day in the garage, a competitor started calling him StrutDaddy as a joke, and the nickname stuck. He thought it would be the perfect nod to the industry and a fun name for a repair shop. Since we like to have fun as a team and with the clients we serve, it’s perfect!
We are here to serve, which is why walk-ins are always welcome. Just settle in to our lobby while you wait or call ahead to arrange after hours drop-off/pick- up, to use our free shuttle, or to reserve one of our loaner cars. We strive for same day service and prompt turnaround and will update you by any combination of email, text, video, and photos. Drop off your car with the confidence that all our work is backed by a 12 Month/12,000 Mile Warranty, 24 Month/24,000 Mile Warranty, or 36 Month/36,000 Mile Warranty.