My experience was nothing less than amazing. Customer service from both front desk and technicians are superb. Today, StrutDaddy's CCC earned a new long-term customer. Thank you all for the amazing service and I will definitely bring all my vehicles back to you! Excellent Work!
Dr. Joshua T. Batchelor
I had a terrific experience with Strut Daddy's in Roxboro from start to finish. I came in due to a whining sound from one of my tires. I interacted with 6 different people while getting the work done, all of which were friendly, professional, and quick to respond. A+ marks for communication, customer service (they took me to and from my office twice), cost (I called around after getting the estimate and didn't find anyone cheaper), and quality of work. I'll definitely be back!
My service light came on, so I brought my car in to them. They got my car in quick for diagnostics. They didn’t have the part that day, but they got it the next day. My car was fixed quickly, and they even dropped my car off to me at my house when it was done. They called with updates, and they followed up a few days later to make sure everything was going well. I plan on bringing my car here from now on. Great staff - super friendly and helpful!
They do a great and thorough examination of the car while doing just an oil change. They let me know of other things I should look to repair. Overall enjoyable experience.
Every time I call and make an appointment they always work with me around my work time and they are very polite on the phone and in the office from the first time I started going up there and I recommend them to anyone that needs work done to their vehicle.
Matt and his team have always done excellent work!!!!! Kim is super helpful at the front and makes sure I stay informed on what is going on with the work being done. The thing I like most is they don’t try to get you to have work done that you really don’t need!!!! Reasonably priced for the quality of work that they do!!!!!!
I am very satisfied with the team over at Struct Daddy’s! I’ve been to the shop a couple of times to have repairs done & they have taken good care of me. I absolutely recommend them to anybody in the surrounding areas that are having car troubles. They are very efficient and will get the job done. Definitely a place of quality work & professional people!
I've been here many times before and will continue to go here. Fair prices and a friendly staff, I don't go anywhere els for my auto motive care. Keep up the great work 👍.
Wonderful experience! Communicated with me through the whole experience. Sent pictures to show me where the problems areas were on my car. Even offered to drive me home and pick me up!! Very helpful and friendly at the reception desk. Definitely will use them again 😃
Great service, attentive, quick, affordable and overall good people, good conversation and business. Always a pleasure doing business with the family of Strut Daddy's and they always tend to take pride in their work and customers. I will always take my business to them for any kind of car repair or inspections.
StrutDaddy’s founder, Matt Lofton, has deep roots in the automotive industry. From tinkering with cars as a teenager to being a driver and then owning his own race team, Matt has over 15 years experience in the aftermarket autoparts industry. Combining his loves of all things automotive and helping people, Matt opened StrutDaddy’s Complete Car Care in 2015. Matt’s experience running his race shop made him see the auto mechanic industry from a different perspective.
First and foremost, Matt saw the necessity in continuing education. Both technology and mechanics of vehicles change almost daily and one has to stay well-educated to provide the best diagnostics and service. Also, he understands that a well-trained mechanic can easily explain why services are necessary to a customer, making them more confident in their service decision and helps provide an overall better customer experience. StrutDaddy’s goal is to provide the everyday driver with superior service, which is why we have the most advanced technology. It is also why our ASE-certified technicians undergo ongoing monthly training.
Cleanliness is also a priority at StrutDaddy’s. A clean, stocked lobby lets our customers know that we care about their experience. StrutDaddy’s offers comfortable chairs, cable TV, complimentary drinks and a snack bar and free Wi-Fi to make waiting as pain-free as possible. Cleanliness extends further to the garage to better serve the customer. Matt learned that the more organized and clean a shop is, the easier it is for mechanics to find the proper parts, tools, and anything else necessary to perform the job seamlessly. When garage floors are cleaned between jobs, we can quickly determine fluid leaks and other maintenance issues that would otherwise go undiagnosed. When trash is disposed of and parts and tools are inventoried, there is minimal time loss from the time the car is pulled into the bay until the keys are back in the customer’s hand, getting you back on the road and back to your life!
We also welcome an open dialogue between our shop and the customer. Our mechanics and service writers are glad to answer any questions; we will also provide pictures or even walk you through the garage to see exactly what’s needs repair with your vehicle. We communicate via phone, text, or email if you are not immediately available in the waiting area. Why not be comfortable and confident while enjoying a hassle-free approach to your vehicle maintenance? At our shop, you will be! We like to hear what you thin! In fact, one of the favorite parts of each day is popping online to read the reviews from clients whose expectations were exceeded and clients who were shocked by the personalized service they received.
We have created an atmosphere of quality and care in which everyone feels safe bringing in their vehicles for service and repairs, even if you’re not a “car guy or girl.” From the moment you walk into our shop, you will see and feel the difference. Our luxurious lobby includes padded leather chairs, cable TV, free Wi-Fi, free snack bar, complimentary beverages, and separate men and women’s bathrooms that are always pristine. Our service-first approach has allowed our 2-bay shop in a local manufacturing warehouse to quickly grow into a custom-renovated, 8 bay standalone facility with 7 full-time employees. Why did we choose the name StrutDaddy’s? Matt was fortunate to be sponsored by Strutmasters.com during his racing career. One day in the garage, a competitor started calling him StrutDaddy as a joke, and the nickname stuck. He thought it would be the perfect nod to the industry and a fun name for a repair shop. Since we like to have fun as a team and with the clients we serve, it’s perfect!
We are here to serve, which is why walk-ins are always welcome. Just settle in to our lobby while you wait or call ahead to arrange after hours drop-off/pick- up, to use our free shuttle, or to reserve one of our loaner cars. We strive for same day service and prompt turnaround and will update you by any combination of email, text, video, and photos. Drop off your car with the confidence that all our work is backed by a 12 Month/12,000 Mile Warranty, 24 Month/24,000 Mile Warranty, or 36 Month/36,000 Mile Warranty.